1. How do I place an order?
To order online, please follow these steps:
• Go to tomata.store • Click on the product you want to order (complete in information (if available))
• Select the quantity
• Click “Buy now”
• Check your shopping cart (To delete an item from the shopping cart, select the “delete” button located below that item)
• Click “Continue to check”
Complete the payment process, then review and submit your order with the “Order Complete” button.
If your order has been successfully submitted, you will receive a confirmation message.
2. Why I cannot place an order/purchase?
If you cannot place the orders on our site, please follow these guidances:
• First, please refresh, reload the site, or using another internet browser to access our store.
• Second, if you’re still unable to purchase after finishing with the first step, please re-check all of the required and optional selections of the product.
• Finally, after trying every way but you still cannot place the order, please contact our Customer Service Team via email [email protected] to get best advice.
3. How do I pay?
We accept Paypal as payment options.
• PayPal is the world’s trusted way to pay and get paid online. We accept Paypal payments, Visa, MasterCard via the Paypal payment system.
• You can safely enter your credit card number via our secure server and purchase directly on tomata.store.
4. I can’t find the product I need
Please contact our Customer Service Team via email [email protected] for references.
MODIFYING & CANCELING
1. How can I modify/cancel my order?
Orders only can be changed before being processed.
If you need to modify or cancel your order, contact our Customer Service via email [email protected]. Please include the order number of the item(s) that you would like to modify/cancel along with your requests.
2. How can I change my shipping address?
If you want to change your shipping address, please contact our Customer Service via email [email protected] in 24hours after placing the order by using this form:
• Title/Subject: Changing address of order #…
• Content: include your new correct shipping address.
Please notice that orders which have been shipped out already cannot change the address.
*Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allowed to cancel or modify an order item within 24 hours since the order was placed. Please contact our Customer Service via email [email protected] as soon as possible.
*If you insist to cancel/modify a processing order, you might be charged 25% of the payment to cover product material cost.
*If your order was shipped out already, nothing can be changed any longer. Hope you understand.
SHIPPING & DELIVERY
1. How can I change my shipping address?
– We only change the shipping address before sending the parcel out.
– To change your shipping address, please contact Tomata Customer Service via email [email protected] using this form:
• Title/Subject: Changing Address of Order #…
• Content: new correct shipping address confirmation.
2. How long would I receive my item?
For delivery time, please refer to our estimated timeframe on this link: https://tomata.store/shipping-policy
3. What is the status of my order?
You’ll receive a confirmation after placing the order and a notification when the order’s ready to be shipped out. Please contact our Customer Support Team via email [email protected] to ask about your order status if you didn’t receive the confirmation from us.
4. When will my order be shipped out/ I receive my tracking number?
• Please refer to https://tomata.store/shipping-policy in order to get our production timeframe. Your order will be shipped out right after production.
• After your order has been prepared for the shipping process, you will receive a notification of shipment which is included the tracking number.
5. Why can’t I track my order?
– If your order has been shipped out, shipping information includes the Tracking Number will be sent to you via email.
– If you cannot track the order by the provided tracking number, please contact our Customer Support Team via email [email protected] to get the tracking link.
– If the tracking site has not updated over our estimated delivery timeframe on this link: https://tomata.store/shipping-policy please contact Tomata Customer Support Team via email [email protected] to get specification information.
6. Why I have not received my order while I got the delivery notification?
– When the tracking site marked that your package was delivered but you have not received it yet. Please re-check your provided address/ mailbox or contact the local post office first to get the item.
– If you have not found the item after re-checking all, please contact Tomata Customer Support Team via email [email protected] to get the best guidance.
7. Why was my order unable to deliver? Who is cover the extra shipping fee?
Orders sometimes are unable to deliver due to unexpected circumstances. We have attempted to eliminate these cases and tried to advise customers with the best suggestion:
– In case the provide shipping is CORRECT, the order has not reached the local office, we are responsible to resend this package to you at free charge.
– In case the provided shipping is CORRECT, the order has reached the local office but can not deliver to you, we would advise you to contact to the local office to pick this item.
If you still do not get your parcel please contact us via [email protected]
to get the best advice.
– In case the provided shipping address is WRONG, please kindly understand that our company need to pay an expensive amount for each returning item. We CAN NOT resend these items. Our company can only apply a 50% refund for your total payment. If you still mean to get your item, we would advise you of a 50% discount coupon.
How does Tomata Store operate and offer such incredible pricing?Tomata is an online retailer of custom-designed apparel. As we supply, print-on-demand, and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!
Want more info on Tomata, check out our About us section!
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing, or incorrect item free of charge. Please see our return and refund policy for further details.
9. I received my items but the item has defects, bad printing quality, item damaged, wrong design according to order description, missing quantity, missing order, received others. How can I fix it?
If you experienced the mentioned cases, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment or refund then contact Tomata Customer Support Team via [email protected]. As soon as evidence verified by us, Reshipment or Refund can be arranged.
What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC.
When will my card be charged?
Just after your order has been successfully placed.
What is the type of currency in your store?
All our prices are in US dollars.
HOW SECURE IS MY PERSONAL INFORMATION?Tomata adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.